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TERMS & CONDITIONS

 

CANCELLATION POLICY

Nannup Hideaway Spa Cottages & Retreats are a small boutique business, Cancellation fees are necessary to compensate the provider for holding a Reservation in good faith, and the consequent refusal of subsequent booking requests.This Cancellation policy is equitably applied in fairness to all, irrespective of the nature of the cause of the cancellation.
• If the booking is cancelled more than 21 days prior to the commencement of the booking (arrival date) 100% refund of the total booking amount will be given.
• If the booking is cancelled 21 days or less prior to the commencement of the booking (arrival date) the Cancellation Fee is 100% of the Total Tariff. 
   NO refund, transfer of dates or exceptions will be given.
• Late check-ins and early check-outs, will initiate liability for the full amount of the Tariff. 
  NO refund, extentions or exceptions will be given.
• No-shows are deemed to be Cancellations within this Policy.
All Cancellations MUST be advised in writing to Nannup Hideaway Spa Cottages & Retreats www.nannuphideaway.com.au  | leisa@nannuphideaway.com.au
REFUND POLICY
Refunds in accordance to the Cancellation Policy, will be credited to Guests original source of Mastercard/Visa/Bank Account within 7 days of notification of Cancellation via email.
BOND/DAMAGES
The credit card number given at the time of booking will automatically be debited for any amounts outstanding or any potential additional  incidental expenses eg: additional guests, or damage to property.
* In the absence of a credit card, an advance Bond payment of $200 to cover such incidentals will be required at Check-in. In the event of any loss or damage to property incurred during a guest’s stay, responsibility for imbursement does not necessarily cease at Check-out.
* Nannup Hideaway Spa Cottages & Retreats are not responsible for failure of utilities and essential services. Please advise your hosts of any failures as soon as possible, every attempt will be made to contact the appropriate authorities to organise repairs. Should appliances break we will endeavour  to replace or substitute the appliance affected. However, due to unforeseen circumstances and remote rural location (ie: ordering parts or non-availability of trades’ people) immediate restoration/repairs may be beyond our control. PLEASE NOTE:  Cottages are serviced upon each departure. Checklists are adhered to ensure all appliances are in 100% working order prior to your arrival. NO refunds or discounts will be deducted from tariffs for appliances requiring repair (eg; Spa ), or restoration of power in case of Power Outage.
* Should we receive any formal written complaints, we will contact the person who made the complaint in writing to follow up in all fairness to both parties, and address issues in confidence. We work with the appropriate regulatory authorities, to resolve any complaints regarding matters we cannot resolve with our Guests directly.
CHECK IN

Standard check-in time is 2:00PM. For all arrivals outside this time please be sure to contact The Hideaway team to arrange alternative check-in arrangements.

CHECK OUT

All guests must vacate their room by 10:00AM on their date of departure.
Departure after this time may incur additional charges. Late check-out under Hideaway’s Members loyalty program is subject to availability and must be arranged 24 hours prior to your day of departure.

GUESS ACCESS

Guests must be 18 years or older, and if not they must be accompanied by a responsible adult.
Only persons registered with the hotel are permitted to access the hotel and rooms, we do not accept additional visitors.
We reserve the right to refuse service to any guest or invitee of a guest.

 

PERSONAL ITEMS

We do not take responsibility for any loss, damage or destruction to any personal property brought onto these premises.

PRIVACY POLICY

Hideaway Member program

The Hideaway Members Program is offered at the sole discretion of The Nannup Hideaway website; www.nannuphideaway.com.au

Membership

Program membership is available to individuals (“you”) as stated in these terms and conditions. Only one membership can be maintained by you at any time. Membership is not open to companies or other entities. Membership is free, however a valid email address, first and last name must be given on sign-up at the hotel, or any other location that registration might take place.

Availability

Nannup Hideaway reserves the right to suspend, restrict or discontinue this Program outside of 30 days’ written notice to all registered members. In the event that the Program is suspended, restricted or discontinued, benefits for all previous reservations made before the official census date will be honoured by the participating hotel.

Terms & Conditions changes

Nannup Hideaway reserves the right to change, amend or cancel any benefits and/or rewards offered by the Program at any time. In the event that conditions are altered, benefits valid at the time of booking may not be valid under the new terms and conditions.

Benefits

The benefits offered by the Program are only applicable once for each separate booking made by a member of the Program. Benefits cannot be redeemed for cash or future credit of any amount. Benefits cannot be accrued and are only valid under these terms and conditions for each individual booking separately. Benefits offered by the program are:

Best rate discount promo code
Instantly become a ‘Hideaway member’
Free 12pm late check-out

Membership Conditions

The benefits obtained by you under the Program hold their own specific terms, conditions and interpretations. The instant discount off online rates refers to room charges only and excludes any additional costs incurred during your stay including, but not limited to, room cleaning services and/or cancellation charges/ add ons or any extras. The instant discount is only valid when a booking is made on www.nannuphideaway.com.au and the promo code is entered during the booking process; or by phoning the property direct and quoting the promo code.  The best rate guarantee does not apply to package deals or mystery hotel deals on the websites that support this booking method. Late check-out time is 12pm. Cancellation policy is the same as above.

 

PAYMENT POLICY

Visa / MasterCard incur a 1.6% surcharge per transaction.

Excessive damage that exceeds expected wear and tear may incur a cleaning or replacement fee of $100 and will be at the discretion of management and guest services staff. This will be charged to the credit card provided at time of booking. An invoice/ receipt will be given to the guest from the contractor for cleaning/ replacement cost.